WELCOME TO MY CUSTOM TEES™ HELP CENTRE

Need help with your design or order? There are four ways to find an answer:
Browse the help topics at left
Email us: print@mycustomtees.com.au
Chat live with a My Custom Tees representative. Start live chat now.
Call us at 1300 366 129.

Frequently Asked Questions

  • Can I get help with my design?
  • How many can I order?
  • Can I get an sample before an order?
  • What happens after I place my order?
  • What Paymet methods can I pay with?
  • What if I have a problem with my order?

On-Line Designer

  • Can I get an sample before an order?
  • Artwork Guidelines
  • Copyright and Protected Images
  • Print Positions: Where can we Print?
  • Removing Backgrounds

Ordering

  • Can I order the same Design across multile products and sizes?
  • Get a Live Price Quote
  • Minimun Order
  • Ordering Blank Samples
  • Payment Methods
  • Placing a Re-order

Products

  • Choosing the right product
  • Choosing the right size
  • Request a Product or Brand

Shipping

  • Delivery Options
  • Returns & Refunds

Can I get an sample before an order?

If you need a sample of a product before ordering, either blank or printed, give us a call at 1300-366-129. One of our service representatives will be happy to arrange shipment of a sample whenever possible, usually for a small fee.

How can I get help with my design?

Most design questions can be answered by our service representatives. Call us for real, live help 7 days a week at 1300-366-129, 8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday.

If you need expert design consultation, call our art specialists at 1300-366-129 from 9am – 5pm ET Monday-Friday. There is no charge for a consultation.

How many do I have to order?

For some of our most popular styles, you can order just one item through our digital printing service. See a list of these products in our No Minimum category. Some items must use screen printing or embroidery and will have different minimums.
Screen printing: Minimum quantity is 6. (If your design contains more than 5 colors, higher minimums may apply.)

Embroidery: Minimum quantity is 12.
The minimum quantity for each product is noted in the product catalog. Please call us if you have questions.

Real, live help is available 7 days a week at 1300-366-129, 8am-Midnight ET
Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday.

What happens after I place my order?

Each order is reviewed by at least two members of the My Custom Tees™ production team to make sure your design is perfect and ready for print.

We’ll review your design and fix common problems including alignment, contrast, line thickness, and more. (Learn more about our review process.)
For orders of 6 or more items, you’ll get an email with a picture proof and details of any corrections before we process your order.

Your products are then decorated using screen printing for quantities of six or more, digital printing for quantities fewer than six, or embroidery, and shipped to your door by your guaranteed delivery date.

You can check the status of your order at any time using the Order Number included in your confirmation email on our Order Tracking page.

What if I have a problem with my order?

Please call My Custom Tees™ at 1300-366-129 if you have a question or are dissatisfied with your order for any reason.

We’re available 7 days a week 8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday.

Every situation is different, but generally, if there is something wrong with your order or if it arrives later than promised, we’ll work to correct and replace your order or issue a refund if you let us know within 15 days of receiving your order.

What Paymet methods can I pay with?

Whether online or over the phone, you can pay for your order with your checking account, or a purchase order (PO) if approved for credit (generally for large institutions, such as schools or government agencies). Choose your payment method during checkout.

For payment by check, you will see a form to provide the required bank account information.

For payment by purchase order, we’ll provide a fax number and instructions to fax My Custom Tees™ a copy of the purchase order for verification before we begin processing your order. When invoiced for a PO, you may pay by check or credit or debit card.

Adding Team Names and Numbers

Customize your Team Names and numbers in a few easy steps.

 

numbers-names1numbers-names0numbers-names2

Artwork Guidelines

To get the best print result out of your design we recommend that all artwork uploaded to Our Design Studio be supplied at.

The Print size you require:

  • 300dpi (dots per inch) resolution or 200dpi at the minimum. This also translates into minimum 2000 pixels
  • .png file format with a transparent background.

     

  • Our maximum print area is 40cm wide x 50cm high, This will change according to the smallest size garment.

We also recommend that you use an industry standard software such as Adobe Illustrator or Photoshop to Create your print ready files.

Here’s some easy to follow steps for saving your artwork in a high resolution file format.

Illustrator Settings (Download Template)

illustrator-settings

Photoshop Settings (Download Template)

photoshop-settings

Copyright and Protected Images

Official graphics used on everything from album covers to football jerseys are protected property.

To use images protected by trademark or copyright in a design, we first need permission from the owner or trademark holder. Normally the licensing department of a major sports franchise, a band’s management or even a listed university faculty member can give permission.

We need approval to print any protected content for:

    • Bands/Musicians
    • Celebrities
    • TV/Movies
    • Colleges
    • Pro-Sports
    • Greek
    • Brand Logos/Names
    • Disney

If you have written permission to use the image, please submit it to us at print@mycustomtees.com.au

If not, we can remove those parts of the design or help you replace them with something from our fantastic artwork collection.

Don’t worry if we do need to change your design! We’re here to help you create something you will love as much as the original.

Email print@mycustomtees.com.au or give us a call at 1300 366 129 to speak with a customer service representative for more information.

Print Positions: Where can we Print?

Wondering where abouts on a t-shirt we can actually screen-print your design?

Below is a few of the most common positions that we print on t-shirts and the names we call each position.

Our maximum print area on the front and back of a t-shirt is 400mm wide X 500mm high, and it should also be noted that we cannot screen print right to the edges / seams of t-shirts, over buttons or too close to collars. We also generally do not print over stitching and folds, for the sake of a great looking design and print. We always leave a 30mm gap between the edges and/or seams and the design, or roughly two finger spaces.

This is because when we remove the excess ink, any bumps or un-flat surfaces will cause ink to build up and not be removed cleanly, resulting in a design that has lots of “bleed”, or ink that won’t dry because it is too thick.

FRONT
print-positions front

BACK
print-positions back

FRONT CENTRE PRINT
print-positions center front

BACK CENTRE PRINT
print-positions center back

FRONT LEFT+RIGHT CHEST
print-positions Chest

SIDE LEFT+RIGHT SLEEVE
print-positions arms

POLO LEFT CHEST
print-positions polo

Removing Backgrounds

DPI stands for “dots per inch” and is the standard measure of printer resolution for digital imagery. Specifically, DPI refers to the number of dots of ink or toner that will appear within one square inch of the image when it’s printed. At My Custom Tees™, the minimum DPI required to screen print raster images – like photographs – is 200 at actual print size. For our digital printing service, the minimum is 72 DPI for dark ink on a light shirt, and 120 DPI for light ink on a dark shirt, at actual print size.

 

The reason that DPI requirements are lower for digital printing is because digital printing goes straight from the digital image onto a shirt, whereas screen printing goes from a digital image to a stencil-like screen to a shirt, kind of like making a photocopy of a photocopy. We need extra resolution to ensure the integrity of your final screenprinted image as it moves through this three-part process.

 

Having trouble figuring out your image’s DPI? On a PC, you can find this number by going to start » programs » accessories » paint, opening your image, and clicking on “attributes” under the “image” menu. If you have a Mac, open your image in Preview (your default image viewing program), and go to tools » inspector » image DPI.

Can I order the same Design across multile products and sizes

Yes! If you have one design but want to order it on multiple styles, My Custom Tees™ will always give you the best volume price for your entire order. Here’s a review on your options for ordering on multiple apparel styles.

Add additional styles during checkout. Select products are eligible to add complementary styles during checkout. Look for the suggested styles at the bottom left side of your cart page, choose an item, and click “Add Item” to add it to your order.

Give us a call at 1300-366-129 for additional assistance, or if you don’t see the style you’re looking for. We’re available 7 days a week at 1300-366-129, 8am-11pm ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday.

Get a Live Price Quote

It’s easy to get an instant price quote for your order – simply click on the button below to open My Custom Tees™ Quick Quote tool, then choose a product and color, enter your quantities, and select the number of ink colors you would like on the front and/or back. Then, click “Get Quote” to see an all-inclusive quote for your order – no long waits or phone calls necessary!

 

 

 

All-inclusive pricing
My Custom Tees™ believes in all-inclusive pricing, and our quotes always ensure that you won’t be surprised by any hidden fees – even standard shipping is free! The price you see on the screen is the price you pay.

Minimun Order

For some of our most popular styles, you can order just one item through our digital printing service. See a list of these products in our No Minimum category. Some items must use screen printing or embroidery and will have different minimums.

Screen printing: Minimum quantity is 6. (If your design contains more than 5 colors, higher minimums may apply.)

Embroidery: Minimum quantity is 12.

The minimum quantity for each product is noted in the product catalog. Please call us if you have questions.

Real, live help is available 7 days a week at 1300-366-129, 8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday.

Ordering Blank Samples

Looking for the peace of mind from seeing, touching, or even trying on a product before placing your order? We can have a blank sample at your door within a week to make sure you’re getting exactly what you want.

Most of our customers rest assured knowing that multiple Inkers review every order, in addition to seeing a proof email. However, we know that sometimes circumstances may require sending a printed sample.

A sample printed with your custom design is automatically sent for orders over 250 pieces (or $2,500) as part of the approval process. For order that don’t automatically qualify, this printed sample is also available for a non-refundable $75.00 fee.

Give us a call at 1300-366-129, and one of our service representatives will be happy to arrange shipment of a blank sample, usually for a small fee, or a printed sample.

Payment Methods

Whether online or over the phone, you can place your order using a credit or debit card (MasterCard, Visa, Amex or Discover), your checking account, or a purchase order if approved for credit (generally for large institutions, such as schools or government agencies).

When invoiced for a PO, you may pay by check or credit or debit card.

Placing a Re-order

Whether you’re restocking an entire order or just need a few more, Inkers make it quick and easy. You might even be eligible for a reorder discount!

You’ll receive your shirts within 2-weeks, but if you need them in a pinch just ask an Inker about our Rush and Super Rush options.

How to order

1. Gather Your Info: All you need is your email address, sizes, and billing info. Your original order number is helpful too – it’s in the confirmation email sent after your order was placed.

2. Give Us a Call: The quickest way is to call us, but if it’s more convenient you can start things via chat or email, and we’ll follow up on the phone to take payment.

Call Our Reorder Hotline: 1300-366-129

Choosing the right product

A great design is only as good as the apparel it’s on. That’s why we offer hundreds of products, colors and styles for you to choose from. Check out our product catalog for all the details.

Still have questions? We can help you select the perfect product. Give us a call at 1300-366-129 or email us. We love to talk t-shirts!.

Choosing The Right Size

Can’t decide between a small and a medium? Curious about the fit of the item you want?

Check out My Custom Tees™ sizing line ups! Just choose the product you want sizing information on, then click View Sizing Line-UpSM in the upper left.

Here, you’ll be able to view the product on real people (complete with their height and weight) and see the actual product measurements to make an informed decision about sizing.

If there’s no sizing line-up for your item, or if you have any other questions about the garment you want, just call a friendly service representative at 1300-366-129, and they’ll be happy to help you choose the perfect sizes for everyone in your group!

Request a Product or Brand

If you don’t see the exact product you’re looking for, call My Cuatom Tees at 1300-366-129!

We may be able to special order your product at no additional cost.

Delivery Options

We know how important it is to receive your shirts in time for your group’s event, and that’s why we always provide a guaranteed delivery date for your order. Additionally, we offer three fast delivery options through Australia Post. View the Delivery Calendar.

Two-Week Standard Delivery
Standard delivery is guaranteed to arrive at your door within 14 days!

One-Week Rush Delivery
Choose Rush Delivery and we’ll make sure your custom printed shirts reach your doorstep within seven business days of placing your order. Plus, Rush Delivery only adds an additional 10% to the cost of your order.

3-Day Super Rush (have it in time for the weekend) Delivery
We don’t call this premium service Super Rush for nothing. Choose this option at checkout if you need your shirts in a flash, and for an extra 25% of the cost of your order, we’ll get your shirts to your door in three business days with the same attention to detail and My Custom Tees commitment to quality we provide for all our customers.

If you think you can’t have shirts in time for an event this weekend, think again! Simply place your order by 2pm Tuesday and you’ll have the shirts in hand by the end of the day on Friday. Not available on all products, including specialty items and embroidery.

These shipping times reflect shipment within the contiguous 48 United States. If you would like shipping and pricing details for shipment to Australia OR if you would like to learn more about our Rush or Super-Rush shipping options, please give us a call at 1300-366-129 and a service representative will be happy to assist you!.

Returns & Refunds

My Custom Tees realizes that for some of you, creating custom products online may be a new concept. With that in mind, we’ve rigorously tested our fulfillment systems and found the best balance of automation and human supervision.

Customized goods are generally not accompanied by guarantees, but My Custom Tees is changing that: We deliver high-quality products – products that look just like what you created on our site – and we do so on time.

If the custom products you receive differ materially from what you created at mycustomtees.com.au, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order.

All we ask is that you notify My Custom Tees before returning any goods to ensure that your return is handled quickly and accurately.